InfoTrack reviews

Beware if you aren't planning on being part of the boys club. Promotion to Northern Region Sales Manager was all done on the basis of being best mates with a former staff member and reliance on that relationship. There is a web of hate internally and its clearly a culture of those in favour with the sales and product managers and those that aren't.

Being an entry-level position, it is obvious you will be the bottom wrung of the corporate pyramid, but this is something that is drilled into you everyday working at InfoTrack. All other teams in the company enjoy rewards and praise for their hard work, whereas the Helpdesk team receive near nothing. On top of being looked down upon by the rest of the company, the infighting in the Operations team is almost as appalling as the managers reluctance to put a stop to it. Employees who had been there longer were never reprimanded for their blatant bullying. From day one you will be told to not be scared to ask questions but this is the furthest thing from the truth, you will literally be laughed at, scoffed at and made to feel like a complete imbecile for daring to ask a question. Training is also completely inadequate. Products are constantly being updated, created etc and the very last people to hear about it are the people who are taking the phone calls. Almost everyone in the company has a huge issue with accountability. If a call needs to be transferred, you will greatly struggle to do so. If you need help from a manager regarding a difficult client, trouble with a colleague or literally anything else, you will also have great difficulty. Finally, the pay is no where near good enough and it is disgusting that people work so hard and deal with such a toxic environment (both on and off the phones) to be paid under industry standard. This is not an entry level role even if you are being paid as such.