Infor Cloud Support Associate reviews

3.6

87% would recommend to a friend

(15 total reviews)
avatar

Kevin Samuelson

90% approve of CEO

87% positive business outlook

Cloud Support Associate employees have rated Infor with 3.6 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Cloud Support Associate professionals have a good working experience there. Infor is rated in line with the average (within 1 standard deviation) by Cloud Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

15 reviews
4.0
Sep 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Company that you can progress in

Cons

One thing from my end it was not learning as much as i wanted but the team is great

4.0
Apr 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Not just using kubernetes and pretending to do "cloud", doing cloud. Processes, responsibilities, ambitions. Things to learn, things to do, autonomy. Great people all over the place, great culture. Diversity, respecting others. Higher management is reachable and the feedback even from ordinary employees does matter. I can believe that this company really wants to be better and is trying to achieve that goal.

Cons

Some of the recent ambitious technological projects do not seem to solve real problems or not in a realistic way. Internal training focuses maybe on business processes but no plan on making people better problem solvers and work in teams (or teams of teams).

3.0
Oct 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Big, global company, Infor isn't a startup struggling to survive. Infor is focused on Cloud multi-tenant SaaS solutions. Many long term employees; some people must be happy. Unlimited PTO (See note in Cons though about small teams) A lot of remote positions.

Cons

Infor generally lags the industry in pay; I'm talking specifically about people with programming and cloud skills. We have a hard time replacing good people when they leave. It's rare to see them bring in top talent that could have gotten an employment offer anywhere. Annual raises and evaluations aren't exactly annual. They are usually late during my tenure, that means over the years, they are averaging out to less than annual evaluations and raises. That adds up to a missed raise or two if you've been here long enough. Very lean staffing, small teams. Impacts: - If your position will carry a pager - be mentally prepared to be on call a lot. Make sure your significant other is prepared for it too. - Unlimited PTO, but when your team is very small - good luck taking advantage of that. Not a lot of support for remote workers. I got a modest one time allowance when hired to buy some office stuff (years ago). They stopped my internet allowance, saying most people have high bandwidth internet anyway. No phone allowance even though I carry a pager and have corporate apps on my phone. Whatever money they save by having smaller offices, they must just add that to the profit column. If you're position will be remote, be prepared to be REMOTE. Don't expect periodic get togethers, bonding, team Christmas meetups or anything like that. Whatever the travel budget is, doesn't seem to have this in it. But to be fair, that could be a pro for some people. It's kind of rare to get to go to formal on-site training classes. But don't worry, they'll sign you up for some cheap online course/program so they can check that "we provided training" block. We have had a couple of layoffs when they fired many people indiscriminately, including some good people, without trying to place them on other teams. Which was incredible to me because there were teams that could have used them. This is rare, but I've seen it. Very very flat organization. That is good in some perspectives. But in terms of career progression it feels kind of limiting. Lots of lift and shift products; which although they have been smartly moved into a cloud architecture, they suffer from legacy decisions; things that just don't make sense in the cloud but we do it because that's how we used to do it on-premise and its what the customers expect. Many of these applications will never perform as well as applications designed first for the cloud. For the most part, DevOps means Dev talks to Ops regularly; it in no way means a cohesive team. This is a bigger negative in the cloud than you would imagine.

Viewing 4 - 6 of 15 Reviews

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