Is Ingles Markets a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Ingles Markets have rated their employer with 2.7 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of Ingles Markets employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Ingles Markets now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Ingles Markets .

Does Ingles Markets pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Ingles Markets with 1.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 36.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Ingles Markets.

How happy are Customer Service Manager (CSM) professionals working at Ingles Markets?

9% of Customer Service Manager (CSM) employees at Ingles Markets would recommend their employer to a friend. This rating has decreased by 61% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Ingles Markets with a 2.3 rating for work-life-balance, 1.8 rating for diversity and inclusion, 2.1 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Ingles Markets?

Cashier (321) , Deli Associate (84) , Deli Clerk (81) , Sales Associate/Cashier (69) , Bookkeeper (50) , Service Clerk (49) , Customer Service Manager (38) , Produce Clerk (37) , Front End Cashier (36) , Barista (35) , Overnight Stocker (32) , Customer Service Manager (CSM) (26) , Stocker (26) , Meat Cutter (25) , Cashier/Bagger (24)

What are the pros of working at Ingles Markets according to real employee reviews?

"people are great and you gain a lot of experience with help if you need it." ((in 111 reviews)); "Good with working with schedule and good coworkers to make friends" ((in 87 reviews)); "flexible hours and availability too" ((in 86 reviews)); "Flexible schedule and time off" ((in 69 reviews)); "Flexible scheduling is the biggest pro." ((in 49 reviews))

What are the cons of working at Ingles Markets according to real employee reviews?

"The pay is low and you have down times where you have nothing to do but just stand there" ((in 241 reviews)); "bad managers and you get hungry a lot" ((in 82 reviews)); "No benefits and hard to become full time" ((in 54 reviews)); "Management scheduling no training hours" ((in 27 reviews)); "Upper management is terrible; they assume everyone doesn't know what they're doing, and if you think you do they will find some way to prove you wrong." ((in 24 reviews))

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Ingles Markets

Ingles Markets Customer Service Manager (CSM) reviews

2.7

9% would recommend to a friend

(30 total reviews)

Jim Lanning

10% approve of CEO

8% positive business outlook

Ratings by category

2.6

Career opportunities

2.3

Work/Life balance

2.2

Senior management

2.1

Culture & values

1.8

Diversity & inclusion

1.8

Compensation and benefits

Customer Service Manager (CSM) employees have rated Ingles Markets with 2.7 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Ingles Markets is rated 22% below average by Customer Service Manager (CSM) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

30 reviews

3.0

Mar 27, 2026

Great starter job

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good first job for teenagers

Cons

Upper level management in some stores need to learn how to treat employees

3.0

Jun 14, 2025

Good starter job

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

It was a good starter job.

Cons

Corporate lacked empathy. Very hectic for little pay.

2.0

Mar 23, 2025

Good For People In School

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

A very flexible schedule. That's about it

Cons

Management doesn't care, outdated policies, low pay, few advancement opportunities, high turnover, corporate does not allow company advancement, favoritism throughout the corporation

Viewing 1 - 3 of 30 Reviews

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029 Customer Service Manager

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91 Customer Service Manager

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Ingles Markets

Ingles Markets Customer Service Manager (CSM) reviews

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