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Insomnia Cookies

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Insomnia Cookies reviews

3.1

33% would recommend to a friend

(1,046 total reviews)

Seth Berkowitz

26% approve of CEO

23% positive business outlook

Insomnia Cookies has an employee rating of 3.1 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Insomnia Cookies employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Nov 11, 2025

Would not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relatively easy as upper management have no idea what’s going on

Cons

Upper management cover up their mistakes and try and blame other people, all functions of the business do this, make 0 learnings from their experience and overall are very fake and pretend there is a company culture to stop staff from realising it’s running badly.

2.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

The role itself was straightforward and easy to get the hang of. I spent most of my time either baking in the back or serving customers at the front. I had no personal issues with the staff at my store; in fact, the managers and colleagues were generally supportive and easy to work with. I gained valuable hands-on experience in customer service, teamwork, and food preparation which I appreciated.

Cons

However, my experience was significantly impacted by issues around scheduling and hours. When I was first hired, I was told my contracted hours would be raised to 30, but this never materialised. Over time, my shifts were cut back further, leaving me with very little consistency or stability in my biweekly income. This put me in a difficult financial position, especially as a student relying on regular work to cover rent and living costs. It was difficult to raise concerns about these issues due to strict labour constraints coming from upper management. While the local managers were decent to work with, I often saw them struggling with burnout, many were working repeated overnight shifts or long hours with little support, which clearly took a toll. Unfortunately, despite liking the work itself and getting along with my team, I often left shifts feeling demoralised, knowing that I wasn’t earning enough to get by. I genuinely wish I had been given the hours I was originally promised, as I believe the job could have been a much more positive and sustainable experience. Without the necessary hours, however, it became unsustainable.

3.0
Jun 14, 2025

Good Company

Recommend
CEO approval
Business Outlook

Pros

Work culture work life balance

Cons

None that I can think of

Viewing 1030 - 1032 of 1,046 Reviews

Glassdoor has 1,108 Insomnia Cookies reviews submitted anonymously by Insomnia Cookies employees. Read employee reviews and ratings on Glassdoor to decide if Insomnia Cookies is right for you.