Instacart reviews

3.6

58% would recommend to a friend

(1,883 total reviews)
avatar

Fidji Simo

50% approve of CEO

46% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Oct 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Free food at a high price

Cons

The company is data driven which translates to they don't really care about people. I worked at Instacart as a senior data engineer and I observed the following: 1) Managers manage people by fear, constant pestering and micromanaging, I had never seen a company where people are afraid of managers to the extent that they can't even joke around them until I came to Instacart 2) Mangers hold supreme power and company works in very shady ways like firing employees before they reach their 1 year anniversary so the people never get the options they were promised 3) Upper management makes a big show of engineers going above and beyond each week rather than figuring out why people HAVE to go above and beyond each week, the culture is broken 4) No training or proper leadership, when things fail "RCA"'s are created under the guise of documenting failures but are nothing more than finger pointing, and finding someone to blame 5) For major failures first thing managers ask their teams to do is figure out how much of the blame lies on their team and once that is found they proceed to find ways of not taking any blames 6) On-call rotation was the worst, spent 20 straight hours awake monitoring constantly breaking processes for multiple teams and was told that I'm not meeting the Rubric standard for a senior engineer in month 2 of employment. I told them that Rubric standard won't be met after I'm being asked to work for more than 15 hours. 7) People clinging to old failed processes since people who built these processes got too high up in the company so their work is not questioned 8)Engineers are stressed beyond belief and are waiting to leave company on 1 year anniversary if they can make it there at all 9) Long term engineers show signs of mental breakdown from stress 10) I didn’t see one day where people were relaxed and smiling In conclusion, This company is not worth working for, this company is a stop gap solution for retailers until they can ramp up their own delivery processes to compete with Wholefoods just like Safeway and Target did.

4.0
Oct 2, 2018

Shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, easy/quick money, relaxed, pay is very reasonable, and fun!

Cons

Customer service is not that friendly and you can’t choose which store to go to if there are more than one of a store (ex: if the customer orders from ShopRite but the one they assign you to is further than the one that’s closer to you/on the way to the customer, you can’t change or choose to go to a closer location unless you call support), penalized (reliability incidents) if you cancel your hours within 6 hrs of the beginning of your shift, some driving distances can be far, app does not correspond with the stock qty of the store (sometimes you have to give the customer a refund if the store doesn’t carry an item or if there’re out of stock).

4.0
Oct 2, 2018

Personal Shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best part of this job is the ability to control your schedule and simple app that allows you to change your availability each week.

Cons

The cons are that you can only work part time hours, low hourly rate, and lack of benefits.

Viewing 1693 - 1695 of 1,883 Reviews

Glassdoor has 7,952 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.