Instructure Customer Success Manager (CSM) reviews

3.0

100% would recommend to a friend

(5 total reviews)
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Steve Daly

87% approve of CEO

3% positive business outlook

Reviews by job title

5 reviews
2.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

The product, mission, talent, and great colleagues to collaborate with made it a great place to work.

Cons

After getting bought out, several rounds of layoffs, and acquiring countless products, it became an unmanageable and unorganized challenge. Clients became frustrated, there was little actual understanding by sales and management of how products functioned or integrated, which caused constant fires to put out, and instead of addressing the issues, upper management would just fire and rehire in a constant cycle with no actual solutions or problem solving for customers.

3.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The culture encourages learning, innovation, and collaboration — you really feel heard and empowered to share ideas. The mission of improving education through technology is inspiring, and it’s fulfilling to know the work you do directly impacts schools, educators, and learners worldwide.

Cons

Like any growing organization, there can be challenges with shifting priorities and evolving internal processes.

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