. - Customer Success Manager (CSM) Instructure Employee Review

2.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

The product, mission, talent, and great colleagues to collaborate with made it a great place to work.

Cons

After getting bought out, several rounds of layoffs, and acquiring countless products, it became an unmanageable and unorganized challenge. Clients became frustrated, there was little actual understanding by sales and management of how products functioned or integrated, which caused constant fires to put out, and instead of addressing the issues, upper management would just fire and rehire in a constant cycle with no actual solutions or problem solving for customers.

Explore other reviews about Instructure

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture Flexible Time Off

Cons

Running Lean Lots of Turnover

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers Benefits are at least average Work life balance is ok, flexible time off and decent holidays Don’t have to work that hard, great place to retire Focused on AI though the foundations for it aren’t there - as if we’re trying to check the box for a board

Cons

Pretty much a start up with terrible systems and processes Little to no investment in any supporting functions rooted in the TB days of prioritizing margin Cross-functional work is disorganized with horrible change management Complacency across the board. Seems like the old people are just waiting for their equity to vest, doing the absolute bare minimum Clearly an edtech company which feels a lot like what the government must be like Atrocious decision making Senior leaders care more about politics and their own egos than making the company better. Like everyone has an agenda I cannot imagine worse systems setup or data

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