Pros
The personalities at Intercom are generally kind and good natured. Unlimited PTO was a major benefit but benefits began to dwindle starting in 2022.
Cons
Eoghan. The board that booted out one of the most impactful and inspiring female CEOs without warning or real reason. Eoghan is arrogant, rude, demeaning, disrespectful, and so much more. He has a history of sexual harassment that he considers himself blameless for and will berate you should you ever ask about it. He schedules towns halls and all hands and then shows 15-20 mins late without a care in the world. Management and leadership do not understand the product. They will tell you that you did not meet their expectations when, in fact, they never told you what these expectations were that you should be meeting. You are set up to fail. Asking for help will only be used against you. This was the case even when my physician submitted a reasonable accommodations ADA letter.
