Intercom Designer reviews

3.9

45% would recommend to a friend

(4 total reviews)
avatar

Eoghan McCabe

45% approve of CEO

45% positive business outlook

Reviews by job title

4 reviews
2.0
Apr 16, 2024

Disillusionment and Chaos

Recommend
CEO approval
Business Outlook

Pros

- work with some incredibly skilled and talented individuals. - decent salary, benefits, perks, office

Cons

- Unrealistic quality/output expectations: You're under constant pressure to meet unsustainable quality/output expectations set by the CEO, leading to a sense of fear, inadequacy, and anxiety. Burnout: You're not allowed to talk about this, but you're expected to work long hours to meet "incredibly high standards" (one of the values). - Too many middle managers: Middle management is scrambling to appear valuable. Many of them don't know what they are doing and will be quick to throw you under the bus rather than take responsibility or accountability for their lack of ability and effective management. - Excessive critiques: Expect your work to be heavily scrutinised by way too many middle managers with nothing better to do. - Toxic feedback culture: Feedback and performance review processes may seem transparent and constructive, but be prepared for unfiltered secondhand feedback that will leave you blindsided, confused, and disheartened. - Do not fail: There is zero room for mistakes. Do not show any signs of weakness or inability as you can be sure it will be used against you when they want to. - Forced exits: Employees are constantly being forced out if they fail to meet the CEO's unsustainable expectations, contributing to a high-pressure atmosphere. You will see people regularly leaving the company with no explanation. It's horrible.

5.0
Jan 14, 2024

Great place overall

Recommend
CEO approval
Business Outlook

Pros

Great and smart colleagues. Powerful mission

Cons

Not too many cons. Sometimes PMs slow down the show

5.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Clear strategy, the entire company focused on a single goal, and an insane opportunity to change the entire Customer Service industry. We are really well-positioned to build the top AI-first support product—a genuine opportunity to be a breakout technology product of the GPT era. Culture is a mix of nice people who are ambitious and serious about building a great product and company. Standards are high. Everyone is aligned and focused. The energy in the company right now (May 23) is *high*.

Cons

Change management in recent months with the CEO change, which other reviews allude to. It did indeed cause a bunch of internal strife for people who were not on board with changing into a more focused company. But ask anyone here today: it is well and truly over now, there is genuinely minimal drama, and we're delivering. We are smack bang in the middle of a giant AI opportunity, which means that our product strategy is evolving fast which sometimes requires rapid replanning.

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