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Intercom

Engaged Employer

Intercom Software Engineer reviews

4.8

29% would recommend to a friend

(5 total reviews)
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Eoghan McCabe

Not enough data to show CEO approval

Ratings by category

2.9

Work/Life balance

2.9

Compensation and benefits

2.3

Career opportunities

2.2

Culture & values

2.2

Diversity & inclusion

1.9

Senior management

Ratings by demographic groups

Reviews by job title

5 reviews
3.0
Sep 24, 2019

good with product and tech, not so good with their own people

Software engineer
Recommend
CEO approval
Business Outlook

Pros

- great for junior engineers to get experience - good perks, lunch, snacks, events - positive and friendly environment - customer service, product and design teams are top notch - home to a few very smart engineers (mostly the veteran employees) - unique voluntary on-call model

Cons

- managers learning on the job - senior engineers will have a hard time making career progress - young fast and loose is valued higher than industry experience - hiring is treated with higher priority than retaining and growing in-house talent - majority of engineers are mediocre, and their confidence is dangerously out of sync with their actual abilities - the engineering organisation is not nearly as mature or competent as overall company and product leadership is - lots of bias in promotion and feedback process, and management does not know what to do about it - career progression is a popularity contest, the loud folks get the attention, leadership incentivises and celebrates this - female engineers will have an especially hard time here

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Intercom Response
6y
Thank you for your thoughts. Our approach to career progression and recognition is something we deeply care about and have significantly invested in and progressed this last year in particular. Almost a quarter of the organization was promoted this review cycle. Additionally, bias is something we take extremely seriously and we’re committed to continuing the company-wide training and other efforts around this to make sure we’re industry-best. We know there’s room for improvement and would encourage you to share feedback with your manager, any of our engineering leadership team, with me directly or anyone on the People team so we can address these concerns.
5.0
Oct 16, 2018

Fast moving company growing up

Software engineer
Recommend
CEO approval
Business Outlook

Pros

- Great working environment - People are lovely - Opportunities to grow - You are valued as a person.

Cons

- Lots of change means what you joined for and where you are now might be different in a shorter period of time. - Little to no remote work support.

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Intercom Response
7y
Thank you. <3
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