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Intercontinental Exchange

Engaged Employer

Intercontinental Exchange reviews

3.2

48% would recommend to a friend

(1,936 total reviews)
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Jeffrey C. Sprecher

55% approve of CEO

52% positive business outlook

Intercontinental Exchange has an employee rating of 3.2 out of 5 stars, based on 1,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercontinental Exchange employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are on the better end of moderate? I haven’t found many pros yet.

Cons

The culture is draining. New manager with no management is speaking poorly of the veteran team we’re replacing rather than trying to coach them to be better. Hybrid work is a mandatory 3 days in office. If you’re sick or taking a single vacation day that counts as one of your 2 remote days. So clearly the hybrid schedule isn’t because they’re promoting work-life balance or care about how it benefits the employee, it’s just to appease people and try to keep them from quitting. The hybrid policy is hypocritical. What do I mean by that? We just received an email that remote-first structure (by the way that doesn’t mean you’re actually remote, you’re still expected to be in office 2 days a week which is hybrid) is being eliminated and all remote-first employees will be transitioned to hybrid and expected to be in-office 3 days a week. “I understand this decision may disappoint those of you that appreciate the more remote nature of our current setup. While we’ve certainly learned a lot about how to work in a remote environment, our experience over the last year is telling us that working in an office a majority of the week has several benefits for the company as a whole - it boosts our productivity, improves the speed of our decision-making process, improves learning, and increases the quality of our work product.” Clearly stating this is what’s best for the company “as a whole” (and a disregard for those who like the flexibility) because there’s increased productivity having everyone in office together… …and yet… … half of our team is based in India. Are the positions in India going to be eliminated and brought back to the US job market since being together in an office is what’s most productive?

3.0
Sep 14, 2022
Recommend
CEO approval
Business Outlook

Pros

* Benefits: good compensation and (when you're not on-call) work-life balance. * Stability: unless you're in mid-upper management, there is comfort in working for a monopoly which is slow to truly modernize and that has ever-increasing human resource needs as clients are added. The job will go on. * Coworkers: some of the best and brightest group of people to work with.

Cons

* Micro-management: it's normal to see directors and VPs getting involved in troubleshooting client issues, often multiple times a week. This is definitely leading by example, but it also perpetuates a hero culture that is steeped in favoritism towards holders of proprietary knowledge. * Status quo: despite the overly-vast and brittle legacy codebase, nobody is willing to insist to upper-management that a rewrite is necessary and urgent. It's telling that a memory dump is often the default troubleshooting technique: in one week I've seen more of them than in all my career elsewhere. The irony is that this is vastly more expensive than the apparent cost of modernization. * Castle-building: the head of product is unapproachable to criticism and suggestions, and focuses on features rather than simplicity. The result is that the product is overly-complex to use and excruciatingly slow to run, and causes unnecessary stress on engineering just to maintain an already-excessive time-to-market. * Lack of diversity: One can predict with great accuracy the ancestral origin of the staff based solely on the team and management level. It also seems self-perpetuated.

1.0
Apr 25, 2022

Old School Finance Business - No Room to Grow or Change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits/ 401k match are strong

Cons

This company desperately wants you to think from the outside that it's a hip, modern tech company. It's not. Old tech stacks. Old school mentality in every facet. The company had its best years/quarters ever while everyone was working from home but are forcing everyone back to the office right now despite the vast majority don't need to be there and don't want to be. This is reflected by people leaving in record droves. Top this off with everyone getting an insulting ~2-4% raise or at least well under inflation this year. Again, best years ever preceding this and a finance company that is well aware of inflation and this is how we were treated. The work is soul sucking. There's no room for creativity or change. Internal growth is nonexistent unless you're at the very top where they seem to shuffle execs around every few quarters. DE&I is nonexistent and the company is doing nothing internally as far as I can tell to combat climate change... despite ESG being a big push externally. But sure, make everyone keep commuting and use big NYC/Atlanta offices. That's great for the earth. If you're the type of person who enjoys showing up to the office, making friends with your desk mates, while doing minimal effort to get by but LOOK like you're a busy office worker, this is the place for you.

Viewing 31 - 33 of 1,936 Reviews

Glassdoor has 2,042 Intercontinental Exchange reviews submitted anonymously by Intercontinental Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Intercontinental Exchange is right for you.