Intuit reviews

senior leaders are not held accountable to results and deliver sub-standard work. This is tolerated and those who go above and beyond are not rewarded in any way. Employee development seems to stop once you reach a certain level. Expectations seem different for different levels of employees with regard to devleoping employees. If a frontline manager was not having performance conversations or coaching a frontline agent, they would be held accountable. It does not seem that accountability reaches to the Director and VP level. There is no accountability for directors and VPs who pay no attention to their direct reports and only manage their careers. People are making critical decisions that impact customers who have no idea what the work at the frontlines really is.

- Weak leaders - they don't set clear goals, give feedback or focus on growing the business and future leaders - Promotions are a real crap shoot - you'd better join as a Director or you'll be spinning the proverbial Wheel of Fortune for years to come regardless of your work product or contributions - Culture of fear and covering your tush - there's no courage or encouragement to say what you think or stand up to the status quo - doing so will get you labeled as a "detractor" who doesn't "frame" issues well and, if you continue to speak up, you'll see your career/"brand" derailed or terminated