InvoiceCloud reviews

3.6

59% would recommend to a friend

(104 total reviews)

Kevin O`Brien

72% approve of CEO

59% positive business outlook

InvoiceCloud has an employee rating of 3.6 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The InvoiceCloud employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

104 reviews
1.0
Oct 5, 2018

Stay Away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible and they are growing.

Cons

Management has their favorites No true process wrapped around decisions Rather than optimizing code they just stood up new hardware Odd environment in Brownsville where you work in a historical house that belongs to an "owner". Just stay away!

avatar
InvoiceCloud Response
7y
We are sorry your experience was less than ideal at Invoice Cloud. We hope that you feel comfortable voicing your concerns directly with the Human Resources department so that we may learn from our mistakes! Mistakes are often the richest sources of growth. We appreciate your feedback.
1.0
Sep 12, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some really great sellers and good people who are reps. The comp plan, while slightly deceiving in how realistic it is, can be pretty awesome. However, to see it to fruition you have to be in seat for 3+ years which is very difficult as turnover in the sales roles is extremely high. This is because folks are given territories with little opportunity and sales cycles can be 12 months on the fast end. The product is good but it does not have the competitive advantage it once had.

Cons

The middle managers on the sales side are extremely incompetent and bad salespeople but to make matters worse, they are putrid micromanagers. There was a time where they would make top performing reps send them emails to proofread before sending them to customers. It's a very unhealthy, toxic environment. That had been a problem for a while but to add gasoline to the dumpster fire, the new PE ownership group and executives brought in poor leaders who of course just blamed the previous leadership to buy themselves 6 - 9 months of runway. Obviously, that runway is gone and they are still missing their number big time. They didn't want to listen to any veterans in the room who tried to give them insight into the company, industry, and competition. They were smart. The team was dumb. Period. That's how they saw it. Naturally, after the previous regime over hired, the new regime had to chop heads and their decision making in doing so was flawed and rushed. The toxicity and bad leadership has led to firings, layoffs and resignations of great sellers who even had track records of success.

1.0
Feb 18, 2025

Private Equity Stripping the Place for Parts - Avoid!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There’s technically “unlimited” PTO, but don’t expect to take a day off without getting bombarded with emails and texts anyway lol

Cons

- Management is directionless, condescending and constantly dismisses valid employee concerns - Unreasonable workload on top of under-market pay means everyone is constantly stressed out and overworked - Vista is gutting the place and outsourcing everything they can to a “satellite office” in India - C suite is totally out of touch, employees are rightfully concerned about the future of their jobs and don’t see a future here since internal promotions and raises are suddenly exceedingly uncommon, while they get on meetings joking about getting AI to write their emails and bragging about their new boat, vacation home, etc. Embarrassing and insulting behavior - There is a notably hostile environment within HR that spreads outwards to other departments

avatar
InvoiceCloud Response
1y
Thank you for sharing your perspective. While we understand that everyone’s experience is different, this feedback does not reflect the reality for many of our employees. It’s important to note that the company has evolved significantly since your time here three years ago. We remain committed to fostering a positive and productive work environment and take all input seriously as we continue to grow. Change can be challenging, but we stand by our strategic decisions as essential for the long-term success of both the business and our teams. We continue to invest in our employees, refine our processes, and create opportunities for career growth. Competitive compensation, employee well-being, and internal development remain key priorities, and we encourage open, constructive conversations to address concerns. We also recognize the dedication of our leadership and HR teams, who work hard to support employees and drive the company forward. We appreciate your contributions during your time here and invite anyone who has questions about the company today to reach out, as we remain committed to providing transparency about the positive outlook ahead.
Viewing 10 - 12 of 104 Reviews

Glassdoor has 108 InvoiceCloud reviews submitted anonymously by InvoiceCloud employees. Read employee reviews and ratings on Glassdoor to decide if InvoiceCloud is right for you.