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      J. Crew

      Engaged Employer

      J. Crew reviews

      3.9

      70% would recommend to a friend

      (4,326 total reviews)
      avatar

      Libby Wadle

      77% approve of CEO

      46% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.5

      Senior management

      3.5

      Compensation and benefits

      3.2

      Career opportunities

      J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jun 21, 2013

      Immature and misguided management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part of working here is the discount. Though you can't make enough money to use it often

      Cons

      The hours are completely ridiculous. On-Call shifts are never used. Management talk about associates on the sales floor. Management treats associates with no respect. The sales techniques used by management are too aggressive and often scare customers away. The store is always a mess due to understaffing. Management often disregard or talk badly about upper management. e.g. Merchandising manager talking badly about design concepts, telling associates how ugly some of the clothes are, trying to cut corners.

      2.0
      Oct 11, 2012

      No room for growth CALL CENTER

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sample Sales, Decent Pay, All you do is sit for 8 hours and take around 5 calls at the San Antonio call center. It's 10.75 HR (Not super great for a call center though)

      Cons

      One mistake can get you fired. Sooo many people were let go for tiny reasons. I have my degree in Fashion Merchandising and HR still did not even consider me for the Personal Shopper position after a year of being in customer service. So if you work at the call center you'll always be just customer service theres no future with J.Crew

      2.0
      May 17, 2012

      the vacation package is awesome, however the management treats us all like uneducated neanderthals.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      the ONLY good reason to work there is you get 28 days of vacation your first year, and if you are crazy enough to stay there five years, you receive another 5 days of vacation. we also get 6 paid holidays.

      Cons

      we have absolutely no sick time available to us, unscheduled time off results in "occurances" that build towards termination; our hours are constantly cut back to 35 a week (the minimum gauranteed in the employee handbook); there is no actual training department, therefore associates are required to train other associates, without option of extra pay or recognition; we are required to cross-train in every department and meet production standards no matter how long it has been since you last performed any certain task; production standards on some tasks are unrealistic at best, laughable on others; the human resources department is a joke, catering to certain individuals and doing nothing for all others; management is terrible, they treat us like emotionless machines and hairless apes.

      Viewing 4033 - 4035 of 4,326 Reviews
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      ReviewsJ. Crew reviews

      Glassdoor has 4,463 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.