J. Crew reviews

3.9

70% would recommend to a friend

(4,324 total reviews)
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Libby Wadle

77% approve of CEO

46% positive business outlook

J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
3.0
May 8, 2018

Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Worked with some great people

Cons

Upper management had a lot of issues, were often unreasonable

4.0
May 4, 2018

Good part-time job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-competitive wages for retail -professional and fun atmosphere to work in -great employee discount -flexibility in schedules

Cons

Customers can be difficult from time to time

2.0
Apr 18, 2018

Meh

Recommend
CEO approval
Business Outlook

Pros

- really good discount (50% off 6 wear-to-work items, 50% off sale) - higher pay than minimum (before wage increased) - some really awesome coworkers - some good quality clothes - good break schedules (when they are provided) - employee contests - themed outfit days were fun

Cons

- sales goals were often unrealistic and the pressure that came along with it was too much, especially since there is no commission associated with it - most customers do not want to be spoken to, but management will get angry if you do not bombard customers (sometimes while they have headphones in!!) with info on promotions/etc. - unfair hour distribution, sometimes only getting one 4hr shift per week - during those 4hr shifts sometimes not receiving your 15min break - I understand the loss prevention aspect of it but signing in/our all the Jcrew items you’re wearing + doing bag checks can be annoying - some coworkers were some sharks and would unapologetically poach sales right after they see you helping a customer - sales goals made it difficult to feel comfortable with all coworkers because some were far too competitive - some of the clothing was difficult to sell because you could find identical shirts at H&M or other retailers for signicantly cheaper, and also sometimes the quality was not worth the price - the demographic is one of Jcrew’s biggest failings. The days of preppy, young professional Jcrew are on their way out. Many women come in looking for business clothes and are very disappointed by the lack of options (though the items we do carry are great quality); instead, Jcrew has been focusing a lot on fast fashion/trends but the style is not catering to young people nor older ones and instead it’s a confusing mixture of the two

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Glassdoor has 4,461 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.