JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Laid back for the most part.

Cons

Pay is horrible , Everything is outdated no AC for the summer or heat for the winter. After almost 2 yrs I know of one person on the AP team in the district that got a promotion, no support from upper management at all , no pay rises or bonuses no matter how many apprehension or internals you get but send out emails stating no one in the company will receive anything but it was all a lie . Managers and above all still received them March 2025 , most locations CCTV systems are always down , or just don't work at all. They push apprehensions when at times certain locations foot traffic doesn't exist for sometimes hours and the store make less than a few hundred dollars from hour to hour. Most stores I've worked at culture is all bad. Starting with the GM they treat employees like old trash. They don't provide you with the tools to succeed at the position. It could be something simple like PC monitors or fixing CCTV, I've went weeks without a camera system . Can't do internals without CCTV or even watch customers.

1.0
May 16, 2025

Meh

Recommend
CEO approval
Business Outlook

Pros

None that can be named

Cons

Working with the general public Being forced to open after closing the night before. Especially during holiday hours

2.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunity to learn about product lines, advancement opportunities. Flexible schedules.

Cons

Lack of work hours, work schedules change every day without notice. Low pay, low raises. No benefits for part timers.

Viewing 316 - 318 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.