JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
May 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great work-life balance — truly 9 to 5, no after-hours pressure. - Supportive and respectful manager — one of the best parts of the experience. - Some stability in routine, if that’s what you’re looking for. - A few teams are collaborative and care about doing the right thing. - 401k.

Cons

- Many roles lack real purpose or impact — work can feel disconnected from business goals. - Innovation is more of a buzzword than a real practice. - The job kept me busy, but not engaged. - Frequent reorganizations and leadership changes with little real impact — often just shifting boxes on the org chart, which undermines morale and long-term planning. - Many long-tenured employees (15–40 years) are resistant to change, making transformation efforts feel superficial. - Merit increases and bonuses are unpredictable — often not aligned with performance expectations. - Cross-functional collaboration is challenging due to siloed structure. - Strategic direction has been unclear, especially post-merger activity.

1.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, good coworkers, compassionate understanding

Cons

Eh long hours, inconsistent hours, bad management

Viewing 337 - 339 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.