JCPenney reviews

3.3

52% would recommend to a friend

(13,526 total reviews)
avatar

Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Mar 21, 2025

Horrid

Recommend
CEO approval
Business Outlook

Pros

Discount was fine, coupons were decent.

Cons

Low pay for the crazy amount of work needed. Managers were ridiculous and refer to a messy store as “job security”, as if cleaning was the only thing we did all day. One of the women would always snap her fingers to her your attention. Last I checked I was not a dog. Management began threatening us with not letting us leave until 2 in the morning if the store wasn’t clean. Sales are fake and prices are actually increased or advertised as reduced while staying the same. The amount of customers we had at this location was astronomical and hard to keep up with. Pay was rarely raised. I was able to get 60 credit card applications in one month. I did it because you get $2 added to your pay for each. But in reality, they just kept pressuring me to do more and compete with whoever else was getting applications. Every customer has a credit card, continuing sign ups was impossible after a while and I don’t want to compete for my ego’s sake - if someone is doing well, PAY THEM MORE.

5.0
Mar 20, 2025

Retail manager

Recommend
CEO approval
Business Outlook

Pros

Great potential for growth and great bonus structure

Cons

Stressful environment and uncertainty with restructuring

3.0
Mar 20, 2025

Great people, flexible environment

Recommend
CEO approval
Business Outlook

Pros

The people that work there and the time off flexibility.

Cons

Continual instability and changes and the executive leadership positions

Viewing 421 - 423 of 13,526 Reviews

Glassdoor has 13,867 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.