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      JCPenney

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      JCPenney reviews

      3.3

      52% would recommend to a friend

      (13,525 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      1.0
      Jan 3, 2011

      Terrible management

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay I was offered a lot more than I expected compared to other stores, good coworkers in the many departments.

      Cons

      Management made me switch depts. every other week. Never could get my scheduling correct even though I was only not available 2 days a week because of school. Would get 8 hours one week and 36 the next, not consistent at all. Store closed at 9, bbut we would stay until 3 or 4 in the morning because of poor scheduling.

      3.0
      Jan 2, 2011

      Seasonal Work Only

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy, for some being given as task and having to work solely on that could be a pro. Nice working enviorment. Good discount. It was an over all clean place. I would say it would be a very good first call-center job now they they are not stressing on call-times so it would give people a chance to wet their feet in the call-center environment.

      Cons

      It was seasonal work so I didn't plan for that and how quickly they would let me go. I should've been better prepared for that. They were very impersonal with everyone which really didn't help build a team spirit for me- which they often preached about. It was very boring.

      2.0
      Dec 28, 2010

      Life-changing, direction-giving

      At corporate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reason I found to work at JCP was plenty of PTO given to take, which made my decision an ultimately rewarding one. I am now elsewhere.

      Cons

      Not promoted after more than a decade of loyal service as hourly. When I applied for a management position again (for the last time), I was told by a Sr. HR manager that I was not promotable/not management material, that my college degree did not count because it was not earned recently (I graduated Magna Cum Laude in the late 90s), and my work experience did not count because it was not already management level. I also have a visble disability, which I believe is important to note here. I was told I should be "grateful."

      Viewing 13306 - 13308 of 13,525 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.