3.0
Jun 8, 2012
Recommend
CEO approval
Business Outlook
Pros
A lot of change at JC Penneys. As of late the new lines of items and items that are short runs. So ever changing with the trends. This even happens in the Fine Jewelry. They are making advancements in price of the items to a real value, however to keep there profit margins, they have reduced the staff and management. Soon it will be like shopping at a mid or high end walmart. Great items and price, but no help or customer service.
Cons
Reduction in staff with a trend in limited customer service. No real guidance for the customer in purchasing. Limited number of associates to help, more of a self serve like walmart.
