JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Mar 22, 2012
Recommend
CEO approval
Business Outlook

Pros

The employee discount. The ease in engaging customers daily. The variety of merchandise sold and shown in advertisements and commercials.

Cons

Too reliant on credit card applications. If you don't get the 'minimum,' which to the company is an absurd amount especially for part-timers, you don't count as an employee. Lack of communication from management about many crucial things. Understaffing departments. Store doesn't look as presentable as it should because of this. Quality of clothing sold has gone down since I first started working there over 5 years ago.

2.0
Mar 21, 2012

Not happy with my experience here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good campus and amenities -Nice people and friendly culture -The company is generally moving in a positive direction, despite growing pains

Cons

-Lack of communication on key personal/HR issues -Poor work/life balance - management sees working ridiculous hours as a sign of dedication -Overextended employees at all levels -Inconsistent reviews - too much emphasis placed on being a certain kind of bubbly, happy go lucky person vs. actual job skills in my experience

3.0
Mar 18, 2012
Recommend
CEO approval
Business Outlook

Pros

There is a relaxed dress code and jeans and sneakers are permitted.

Cons

Not enough sales help on the floor, too much stock work involved , They want you to be three places at once. No one to relieve for breaks or meals. Staff is cut to the minimun.

Viewing 13369 - 13371 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.