JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

62% approve of CEO

35% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Apr 8, 2009
Recommend
CEO approval
Business Outlook

Pros

20% Discount Can use coupons with discount and/or on sale items Flexible schedules I liked JC Penny because their circulars were available weeks in advance so I could get coupons and wait until whatever I wanted to go on sale and get it for practically free. I loved using the 10 off any purchase coupons. Also they accepted photocopied coupons so I had a ball!!!!

Cons

Low Wages Understaffed (Customer Service) Managers never available when needed Wanted Customer Reps to get people to sign up for credit card Even thought I got items for free (legally) I still was paid lower than most Sales Associate positions. Whenever there was a problem and a customer requested a manager the manager was never to be found. Also they pressed the issue of getting people to sign up for the JCP credit card.

4.0
Mar 24, 2009
Recommend
CEO approval
Business Outlook

Pros

They are very fair about time-off requests. Co-workers are really nice and manager and supervisors are generally down to earth and treat you with respect. It is a fun job if you love retail. The discount is great, you get a discount on even clearance merchandise and you can also use that with your coupons. If a customer says something good about you they give you a $5 coupon to use in the store. The clothes are priced low enough. If you work hard and have a good manager you will get good hours and even be at full time hours. Better retail job than most.

Cons

Low hours and low pay.

4.0
Mar 23, 2009

Good company to get started with...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I would recommend to anyone who might want the freedom to transfer to a new location.

Cons

JCP can be very political. I was treated well during my time with the company, though if your not "in" you're not going to make rapid promotions.

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Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.