Question 1

Is JCPenney a good company to work for?

Accepted Answer

JCPenney has an overall rating of 3.3 out of 5, based on over 13,864 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at JCPenney to a friend and 37% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst, Loss Prevention and Senior Stylist.

Question 2

Does JCPenney pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 6% over the last 12 months.

Question 3

How satisfied are employees working at JCPenney?

Accepted Answer

52% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

Question 4

What are the top reviewed jobs at JCPenney?

Accepted Answer

Sales Associate (2091), Sales Associate/Cashier (490), Cashier (475), Retail Sales Associate (375), Customer Service Associate (253), Customer Service Representative (220), Customer Service Specialist (165), Associate (119), Hair Stylist (116), Supervisor (104), Department Supervisor (103), Operations Associate (99), Manager (97), General Manager (88), Beauty Advisor (79)

Question 5

What are the pros of working at JCPenney according to real employee reviews?

Accepted Answer

"The people I worked with were great and it was a fairly laid back environment." ((in 822 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 569 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 513 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 383 reviews)); "Flexible scheduling and the employee discount on items" ((in 269 reviews))

Question 6

What are the cons of working at JCPenney according to real employee reviews?

Accepted Answer

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1030 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1015 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 485 reviews)); "No training on products they expect you to sell ( you have to learn on your own)." ((in 224 reviews)); "Upper management and Co workers  poor  management" ((in 151 reviews))

Question 7

What are employees saying about JCPenney layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

Question 8

What are the top reviewed JCPenney locations?

Accepted Answer

Plano, New York, Dallas, Houston, Columbus, San Antonio, Chicago, Salt Lake City, Lenexa, Los Angeles, Atlanta, Miami, Phoenix, Austin, Orlando, Tampa, Las Vegas, San Diego, Jacksonville, Saint Louis, Tucson, Kansas City, Fort Worth, Pittsburgh, Springfield, Tulsa, Seattle, Louisville, Frisco, Indianapolis

JCPenney

JCPenney reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Poor communication

Sales Associate Review

okay

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