JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Jun 26, 2016
Recommend
CEO approval
Business Outlook

Pros

To gain some work experience helping customers, sales, cash handling, and maintenance of merchandise on the floor, and get a discount on merchandise. Over all this company is a good retail store to work for. Great people to work with.

Cons

Paid minimum wage. Heavy emphasis on signing customers up for JC Penney Charge Cards.

2.0
Jun 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Great work environment if you get along with your coworkers

Cons

The management here can barely function at the register, they always pass by without hrlping if they see you have a long line (and good luck getting help on time). I have worked there for 4 ish years and they passed me up for a promotion twice even though i was promised the position when i left my second job for them. They have also not given me a raise because the only thing they see is how many ICAPs you get. Everything is based on crdit applications. The quality of the workers has dropped significantly because they only keep those that can open ICAPs and not the people who are actually capable of cleaning and helping the customers. I used to love working here when i first started and manager for the store was different. This place is only great for those who are in high school or looking for a temporary work place.

3.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

good discount, schedule flexibility, great employees, many incentives provided to push for credit goal, able to interact with many people who have different backgrounds

Cons

Blackouts, unreasonable managers, manager preferences, treatment, etc.

Viewing 220 - 222 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.