JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Jul 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work environment with really lovely people

Cons

Hours aren’t always the best because of the amount of staff and turnover

4.0
Jul 11, 2025

Decent part time job

Recommend
CEO approval
Business Outlook

Pros

Good management, not a lot of foot traffic, minimal busy days

Cons

Have to push the store credit card

3.0
Jul 11, 2025

Not very organized.

Recommend
CEO approval
Business Outlook

Pros

Sorta flexible schedules. Decent co-workers.

Cons

Been at JCPenney for 3 years now. Got 2 raises of 29¢ ONLY. They push very hard on getting credit apps. You receive only $2 for each credit app- which is so unrealistic because you’ll be taxed and lose all that. AC never works during summer. Very hard to work in a hot & humid building. Management gets mad if we don’t make sales or credit apps even when the store is slow & barely any traffic. They expect you to do more than what you’re paid for. They’re harsh on scheduling part time workers. They’ll cut you if you go over 25 hours. Pay is always “tight” but was told by a former associate that the supervisors & leaders get bonuses for not going over pay role. When the GM’s “boss” comes in for a visit, they expect management & sometimes part time associates to stay until 2AM to clean the whole store the day before they come so it looks like we do our job. Very messy customers. They don’t care if you’re sitting next to them re-folding a table, they’ll mess it up right as you walk away.

Viewing 253 - 255 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.