Great Coworkers, Horrible Management
Pros
Getting to work with amazing people from all around the country. Flight benefits were decent, but changes to certain aspects of the benefit made it less appealing going into 2025.
Cons
Working here was bitter sweet. The work load was standard for any airline on a regular operation day. Most of the time however, considering Jetblue mainly operates out of the north east, weather disruptions consistently alter the work day. One would imagine that being in operation for over 20 years out of the same region there would be some foresight of these issues, but this was never the case. Every winter, hurricane season, or what have you, management was surprised and caught off guard instead of planning ahead which always led to customer facing crew having to deal with the fallout of their many passengers stranded in a multitude of places. Crew would also be stranded in different places due to this lack of planning, or would be expected to work past their normally scheduled work times and into their days off. Schedulers find ways to manipulate schedules to get crew to work such horrible trips. On a management level, there is little to no support for workers and crew are treated like children. Supervisors are quick to jump on crew mistakes, only reiterate contract rules, and offer no real solutions to any given problem. Many times they don't even bother to read documents sent to them and need you to highlight or circle things for them. They never introduce themselves and just point out things people may be doing wrong which is inconsiderate and unprofessional since most of the time you never know who or what they are to you. There is no consideration for human error and the demerit system in place is set up to only punish workers, rather than help improve performance like one would expect from any company. Their main purpose seems to be to try and catch workers making mistakes so they can lead to potential dismissals/firings. As this company struggles to remain profitable, they actively seek to find excuses to fire workers in order to save a dollar. Upper level management consistently scapegoats the flight attendant workgroup for all the issues they fail to plan for. In the recent past they have sent company wide emails scolding the workgroup for "record setting" call-outs during one particular holiday season, which led to many flight cancelations. What they failed to mention was that management did not call back hundreds of workers who were on unnecessary leave and continued to grant leaves well into that holiday season, leaving the operation short on manpower and well below the necessary buffer for expected callouts during such a time period. Actions like this are a blow to company morale in a company that has been suffering from low morale since before the pandemic. Overall, working here was disheartening when it came to how difficult management made routine work days seem. My advice is, consider working at a legacy carrier instead as the future of this company is currently uncertain due to its careless business decisions which have left it struggling to survive within the market, an excuse used by top management to continuously hinder improvements and pay adjustments to everyone below.
