Is JetBlue a good company to work for as a Operations Crew?

Operations Crew professionals working at JetBlue have rated their employer with 3.7 out of 5 stars in 232 Glassdoor reviews. This is a higher than average score with the overall rating of JetBlue employees being 3.6 out of 5 stars. Search open Operations Crew Jobs at JetBlue now and start preparing for your job interview by browsing frequently asked Operations Crew interview questions at JetBlue .

Does JetBlue pay Operations Crew employees well?

Operations Crew professionals rate their compensation and benefits at JetBlue with 3.6 out of 5 stars based on 232 anonymously submitted employee reviews. This is 11.8% better than the company average rating for salary and benefits. Find out more about Operations Crew salaries at JetBlue.

How happy are Operations Crew professionals working at JetBlue?

82% of Operations Crew employees at JetBlue would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Operations Crew professionals have also rated JetBlue with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.7 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at JetBlue?

Flight Attendant (364) , Airport Operations Crew Member (217) , Ground Operations (121) , Reservations Agent (106) , In Flight Crew Member (98) , Customer Service Representative (90) , Analyst (74) , Airport Operations (67) , Inflight Crewmember (48) , Inflight Crew member (43) , Manager (43) , Ramp Agent (32) , Senior Analyst (30) , Customer Service (28) , Customer Support (28)

What are the pros of working at JetBlue according to real employee reviews?

"Can easily mold/create own work schedule through trading with other crew members and great flight benefits." ((in 371 reviews)); "It's a growing company and the benefits are great if you and your family likes to travel." ((in 323 reviews)); "The Culture is great and the flexibility for reservations makes it easy as a part time gig" ((in 201 reviews)); "People were great to work with and just about everyone loved their work and the company" ((in 150 reviews)); "Great travel benefits for yourself family and friends... always making new friends... see the world on the clock" ((in 143 reviews))

What are the cons of working at JetBlue according to real employee reviews?

"Low pay and domestic flying" ((in 223 reviews)); "Overall the low moral and poor management are the reasons I would not recommend others to come to Jetblue." ((in 140 reviews)); "Poor Management and Leadership" ((in 74 reviews)); "Long hours during mechanical and weather delays." ((in 60 reviews)); "Work life balance is difficult to navigate if you want to have a comfortable means of living." ((in 42 reviews))

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JetBlue

JetBlue Operations Crew reviews

3.7

82% would recommend to a friend

(232 total reviews)

Joanna Geraghty

62% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.6

Compensation and benefits

3.4

Career opportunities

3.1

Senior management

Operations Crew employees have rated JetBlue with 3.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Operations Crew professionals have a good working experience there. JetBlue is rated in line with the average (within 1 standard deviation) by Operations Crew professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

232 reviews

4.0

Dec 18, 2025

I love the airline industry

Airport operations crew member

Recommend

CEO approval

Business Outlook

Pros

Flexibility and travel benefits are the biggest pros.

Cons

Constant changes are sometimes not preferred

3.0

Dec 9, 2025

Good if young or retired

Airport operations crew member

Recommend

CEO approval

Business Outlook

Pros

Work-life balance and ability to make your own shifts

Cons

Care and integrity values are nonexistent.

4.0

Dec 3, 2025

Good Company

Airport operations crew member

Recommend

CEO approval

Business Outlook

Pros

JetBlue was truly a great place to grow. Depending on who's leadership you were under, you were supported. I learned so much about customer service and staying calm in a fast-paced environment. The flight perks were also amazing and made the hard days worth it.

Cons

The only downside was that during heavy travel seasons, the workload could feel a bit overwhelming.

Viewing 1 - 3 of 232 Reviews

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JetBlue Operations Crew reviews

Ratings by category

Ratings by demographic groups

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I love the airline industry

Good if young or retired

Good Company

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