Is JetBlue a good company to work for as a Customer Service/Airport Operations?

Customer Service/Airport Operations professionals working at JetBlue have rated their employer with 3.8 out of 5 stars in 296 Glassdoor reviews. This is a higher than average score with the overall rating of JetBlue employees being 3.6 out of 5 stars. Search open Customer Service/Airport Operations Jobs at JetBlue now and start preparing for your job interview by browsing frequently asked Customer Service/Airport Operations interview questions at JetBlue .

Does JetBlue pay Customer Service/Airport Operations employees well?

Customer Service/Airport Operations professionals rate their compensation and benefits at JetBlue with 3.5 out of 5 stars based on 296 anonymously submitted employee reviews. This is 9% better than the company average rating for salary and benefits. Find out more about Customer Service/Airport Operations salaries at JetBlue.

What are the top reviewed jobs at JetBlue?

Flight Attendant (365) , Airport Operations Crew Member (217) , Ground Operations (121) , Reservations Agent (106) , In Flight Crew Member (98) , Customer Service Representative (90) , Analyst (74) , Airport Operations (67) , Inflight Crewmember (48) , Inflight Crew member (43) , Manager (43) , Ramp Agent (32) , Senior Analyst (31) , Customer Service (28) , Customer Support (28)

What are the pros of working at JetBlue according to real employee reviews?

"Can easily mold/create own work schedule through trading with other crew members and great flight benefits." ((in 366 reviews)); "It's a growing company and the benefits are great if you and your family likes to travel." ((in 320 reviews)); "The Culture is great and the flexibility for reservations makes it easy as a part time gig" ((in 196 reviews)); "People were great to work with and just about everyone loved their work and the company" ((in 147 reviews)); "Great travel benefits for yourself family and friends... always making new friends... see the world on the clock" ((in 139 reviews))

What are the cons of working at JetBlue according to real employee reviews?

"Low pay and domestic flying" ((in 231 reviews)); "Overall the low moral and poor management are the reasons I would not recommend others to come to Jetblue." ((in 145 reviews)); "Poor Management and Leadership" ((in 74 reviews)); "Long hours during mechanical and weather delays." ((in 63 reviews)); "Low salary and lack of direction" ((in 44 reviews))

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JetBlue Customer Service/Airport Operations reviews

3.8

81% would recommend to a friend

(296 total reviews)

Joanna Geraghty

65% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.5

Compensation and benefits

3.3

Career opportunities

3.0

Senior management

Customer Service/Airport Operations employees have rated JetBlue with 3.8 out of 5 stars, based on 296 company reviews on Glassdoor. This indicates that most Customer Service/Airport Operations professionals have a good working experience there. JetBlue is rated in line with the average (within 1 standard deviation) by Customer Service/Airport Operations professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

4.0

Apr 19, 2026

Flexible work environment with great flight benefits

Airport operations

Recommend

CEO approval

Business Outlook

Pros

Very flexible and great flight benefits

Cons

Honestly none it’s a good place to work

5.0

Mar 30, 2026

Caring atmosphere, but no profit sharing

Airport operations

Recommend

CEO approval

Business Outlook

Pros

Great company atmosphere. They really care about their employees

Cons

No profit sharing and the pay is on the low side. But they make up for it in other areas

4.0

Dec 18, 2025

I love the airline industry

Airport operations crew member

Recommend

CEO approval

Business Outlook

Pros

Flexibility and travel benefits are the biggest pros.

Cons

Constant changes are sometimes not preferred

Viewing 1 - 3 of 296 Reviews

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Jobs at JetBlue

Supervisor Airport Operations

Supervisor Line Maintenance Planning

Airport Operations Crew

Ground Operations Crew

Analyst Compliance APIS and MCL Crew

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JetBlue Customer Service/Airport Operations reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible work environment with great flight benefits

Caring atmosphere, but no profit sharing

I love the airline industry

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