May 5, 2026
Kaleida Health reviews
3.0
42% would recommend to a friend
Donald Boyd
49% approve of CEO
42% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
2.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook
Pros
Good benefits and good pay
Cons
Leadership leaves a lot to be desired. Decisions are made with little concern for downstream effect. New leaders coming in without healthcare experience and struggling to understand the work or be an effective manager.
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook
Pros
Quality care seems to exist only in isolated pockets within this organization. Overall, the leadership culture feels toxic and disconnected from frontline staff and the community’s needs. The community deserves far better healthcare than what is currently being delivered, and under the present leadership structure, meaningful improvement seems unlikely in the foreseeable future. At the same time, the executive team’s combined compensation reportedly exceeding $20 million before bonuses.... this should raises serious concerns about priorities, accountability, ethics, and stewardship of resources.
Cons
This is one of the worst-run healthcare organizations in New York full stop. Executive leadership appears deeply disconnected from frontline realities, and the culture at the top feels toxic. Decisions seem driven by optics and outside consultants rather than patient care or operational stability. Financial stewardship inspires little confidence, and transparency is lacking. Board oversight feels passive and ineffective. The organization appears to be under significant financial strain, with visible pressure on operations and resources. Staff morale is extremely low, trust in leadership is minimal, and confidence in long-term stability is weak. Employees and the community deserve accountable leadership, ethical management, and a clear commitment to patient-centered care.
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