Kelly reviews

3.7

72% would recommend to a friend

(6,847 total reviews)
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Chris Layden

83% approve of CEO

65% positive business outlook

Kelly has an employee rating of 3.7 out of 5 stars, based on 6,847 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kelly employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

7K reviews
4.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay Remote Possibility for 4 days a week 4x10 Everything provided (computer) Good surpervisors, bad upper management.

Cons

Abusive customers on the phone, hard to deal with sometimes but there is policies in place Need a lot of technical knowhow (for ios, not applicable for billing) Tier2 support can be a hassle to communicate with Typical call center hours (9am to 9pm) and call center blocks (early or late) Equipment failures are mostly on you, you do not get compensated Unfair metrics, heavily relying on customer metrics If you get stuck mid call its on you and the customer is waiting on the phone,

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Kelly Response
3y
We’re happy to know that you would recommend Kelly to a friend. Thank you for the review.
3.0
Apr 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Work-at-home opportunity Only require phone and internet connection

Cons

Lack of response from HR Deduct hours

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Kelly Response
3y
Thank you for sharing your experience and feedback with us.
5.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Kelly is a fantastic organization that has given me the opportunity to shine like never before.

Cons

None - I know how lucky I am

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Kelly Response
3y
It sounds like overall you had a positive experience with Kelly.
Viewing 391 - 393 of 6,847 Reviews

Glassdoor has 9,306 Kelly reviews submitted anonymously by Kelly employees. Read employee reviews and ratings on Glassdoor to decide if Kelly is right for you.