Kelly reviews

3.8

73% would recommend to a friend

(1,624 total reviews)
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Chris Layden

84% approve of CEO

67% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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3.0
May 6, 2023
Recommend
CEO approval
Business Outlook

Pros

good pay and benefits, nice management.

Cons

Tough work, you have to talk to customers back to back all day.

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Kelly Response
3y
Thank you for taking the time to provide us with your feedback
3.0
May 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Working remote, benefits, some great team members

Cons

In today’s market, people want to move fast and do not wait on jobs for weeks when it is a low level position- if they get another offer they take it so they ghost recruiters after accepting a position. Somehow this reflects poorly on the recruiters! If we find candidates, they accept, and it takes two weeks to get paperwork done- they get an offer for better pay somewhere else and can start the next day- what do you think they will do?

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Kelly Response
3y
Thank you for sharing your experience and for helping to pin-point the areas we need to improve upon.
4.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay Remote Possibility for 4 days a week 4x10 Everything provided (computer) Good surpervisors, bad upper management.

Cons

Abusive customers on the phone, hard to deal with sometimes but there is policies in place Need a lot of technical knowhow (for ios, not applicable for billing) Tier2 support can be a hassle to communicate with Typical call center hours (9am to 9pm) and call center blocks (early or late) Equipment failures are mostly on you, you do not get compensated Unfair metrics, heavily relying on customer metrics If you get stuck mid call its on you and the customer is waiting on the phone,

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Kelly Response
3y
We’re happy to know that you would recommend Kelly to a friend. Thank you for the review.
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