Is Kelly a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Kelly have rated their employer with 2.8 out of 5 stars in 227 Glassdoor reviews. This is a lower than average score with the overall rating of Kelly employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Kelly now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Kelly .

Does Kelly pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Kelly with 3.0 out of 5 stars based on 227 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Kelly.

How happy are Customer Service (CSR) professionals working at Kelly?

33% of Customer Service (CSR) employees at Kelly would recommend their employer to a friend. This rating has increased by 119% in the past 12 months. Customer Service (CSR) professionals have also rated Kelly with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.6 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Kelly?

Substitute Teacher (536) , Recruiter (272) , Customer Service Representative (213) , Administrative Assistant (108) , Interpreter (104) , Technical Support (83) , Technical Support Representative (73) , Consultant (63) , Lab Technician (61) , Account Executive (51) , Senior Recruiter (46) , Contractor (44) , Tech Support (42) , Technical Support Advisor (41) , Staffing Supervisor (40)

What are the pros of working at Kelly according to real employee reviews?

"Pay was good for me at the time of 15.00 and then 15.50 when I moved over to Mac support" ((in 604 reviews)); "In some areas work from home is great" ((in 479 reviews)); "I like the flexability of working from home when sick and the people I work with are great" ((in 235 reviews)); "The training was great and the pay was ok considering it is a temp agency." ((in 167 reviews)); "If you're looking for teaching experience and flexible hours or full" ((in 130 reviews))

What are the cons of working at Kelly according to real employee reviews?

"No benefits for the first year so pregnant women only get 2 weeks off after having a baby." ((in 459 reviews)); "Poor management and zero knowledge of managerial responsibility" ((in 262 reviews)); "The salary is low and at the time recruiters used to work from 9 am to 8 pm without overtime pay." ((in 113 reviews)); "Poor communication: Town Halls where leadership talks at us and reads from prepared statements." ((in 83 reviews)); "Manager no raise rude extra" ((in 77 reviews))

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Kelly

Kelly Customer Service (CSR) reviews

2.8

33% would recommend to a friend

(227 total reviews)

Chris Layden

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.7

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.6

Senior management

Customer Service (CSR) employees have rated Kelly with 2.8 out of 5 stars, based on 227 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Kelly is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

227 reviews

4.0

Jul 22, 2014

Great Opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home, great training, and many chances to advance.

Cons

Equipment failures, slow replacement of equipment, pay errors, and more consistency

1.0

Jan 21, 2014

A Waste of TIME !

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The position had a great starting wage.

Cons

You are treated like another number, They will place you at a job and set and forget. They get a bonus for setting a person at an employer. I was placed at a LARGE Health Company and it was the most unorganized place and it became a hostile work environment. I tried calling several times to my rep. Person was unable to return my calls.

3.0

Nov 5, 2013

My experience with Kelly Services was a 50/50 split. For the 3 years employed, I had about 6 assignments. They fluctuate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great experience in different areas. If you don't need to be in a continuous employment area, this would be the job for you. don't you can get your foot in the door with many companies through Kelly

Cons

Assignment can end in less than 24 hours with no notice.

Viewing 220 - 222 of 227 Reviews

Jobs at Kelly

Patient Support Specialist

Patient Support Specialist

Customer Service Representative

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Kelly

Kelly Customer Service (CSR) reviews

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Reviews by job title

Great Opportunity

A Waste of TIME !

My experience with Kelly Services was a 50/50 split. For the 3 years employed, I had about 6 assignments. They fluctuate

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