Kelly Customer Service (CSR) reviews

2.8

33% would recommend to a friend

(227 total reviews)
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Chris Layden

Not enough data to show CEO approval

30% positive business outlook

Customer Service (CSR) employees have rated Kelly with 2.8 out of 5 stars, based on 227 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Kelly is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

227 reviews
1.0
Aug 12, 2013
Recommend
CEO approval
Business Outlook

Pros

The local office recruiter is very nice.

Cons

The corporate office doesn't care. I was receiving unemployment from an existing claim which was just about to end anyway. I was on a week assignment with Kelly Services. When it ended you have to 're-open' your existing unemployment claim and unemployment has to investigate why it ended. Well they did and everything was okay as the local Kelly office agreed verified why it ended and the decision was my unemployment could continue. Well I get a notice filed by Kelly Services Corporate office that they appealed the decision and has arranged for a hearing over the phone with a Judge. I called their office and they said that it didn't matter that they were not a part of my existing claim. They would be my last employer from their viewpoint and therefore would have to pay me should I open a future claim. That does not seem right or fair at all. How can they appeal something because they don't want to pay you in the future sometime down the road. I think they appeal every decision that comes to their office because of greed. Just know that if you work for Kelly Services and it ends and you want to file for unemployment they will deny it no matter what.

2.0
Nov 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Learning opportunity Salary Resume building Networking Learning the ins and outs of the industry with a company that has been doing it for a long time.

Cons

cliques in upper management Not responsive to complaints or concerns HR has a huge disconnect from daily activities. Management makes quick decisions without thinking of long term effects of staff and business

Viewing 226 - 227 of 227 Reviews

Glassdoor has 9,318 Kelly reviews submitted anonymously by Kelly employees. Read employee reviews and ratings on Glassdoor to decide if Kelly is right for you.