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      KellyOCG

      Part of Kelly

      Engaged Employer

      KellyOCG reviews

      3.4

      60% would recommend to a friend

      (352 total reviews)
      avatar

      Peter Quigley

      65% approve of CEO

      43% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      2.9

      Senior management

      KellyOCG has an employee rating of 3.4 out of 5 stars, based on 352 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KellyOCG employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      352 reviews
      3.0
      May 9, 2025

      Was Going in a Good Direction, not as Sure Now

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great People from Kelly to work with Robust Level of Tools to Leverage HR is actually helpful for employees, sincere commitment to DEI Good to Great benefits

      Cons

      With the MRP acquisition the positive culture is getting diluted Over-reliance on the Consultants to guide the business Unsure if the company will have the people they need to run the business and hit growth goals after the MRP integration

      4.0
      Apr 10, 2025

      Great first role!

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best performers are consistently recognised and rewarded (competitions) Schedule is consistent and can be adjusted (upon approval) to meet your needs (e.g., instead of a 8x5 shift you can work 10x4) Regular training/learning material that you're PAID to review to help you in your role Supportive Team Leads who do their best to help you with whatever you're struggling with (chat topics, difficult customers, processes, and procedures) Team Leads review customer's surveys with you to find areas of improvement

      Cons

      Even if it's not your fault in any way, a customer can leave a dissatisfied "review"/"survey" that hurts your metrics Despite the fact that multiple Advisors could have handled the chat, the survey from the customer applies to all of them Co-workers/other Advisors regularly don't follow procedure, leaving their work for you to do (e.g., they make no notes on their interaction, so when the customer is passed along to you, you have to review the chat and add the notes yourself, wasting the customer's time and your own) Sometimes a Team Lead will give "advice" on how to avoid a bad survey even when it's due to the customer being entirely unreasonable or asking for an appeasement that we're not authorised to provide

      4.0
      Mar 11, 2025

      Loved the work, didn't love the instability

      Recruiting manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I truly enjoyed my time at KellyOCG and appreciated the opportunity to work with a talented team in a dynamic environment. The work was engaging, and I felt supported by my colleagues.

      Cons

      Frequent leadership changes—I had three managers in three months—made it difficult to maintain consistency and communication. My role was eliminated, and due to the instability in leadership, no one realized it even happened on my birthday.

      Viewing 61 - 63 of 352 Reviews
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      Glassdoor has 431 KellyOCG reviews submitted anonymously by KellyOCG employees. Read employee reviews and ratings on Glassdoor to decide if KellyOCG is right for you.