Kemper reviews

No bonus or raise to speak of. Adjusters have a full load of their own claims they are responsible for and receive audits on. Problem is, you have to be on an automatic phone que so you spend the majority of your day handling other adjuster's calls but cannot truly service the customer. Due to the unrealistic claim load and irrational metrics systems, a lot of customer's get hung up on or put on hold because what matters most to upper management is numbers met on a spread sheet. Turnover is terrible, morale is below zero and adjusters/supervisors are leaving in droves. Stay away from this job for no other reason than it is extremely unhealthy for your mind and heart and work ethic.

Very high turn-over with employees since morale is very low for these reasons: There is no career path in claims that people are frustrated since they do not know what they should do in order to get promoted. The only clear expectations provided are the consequences including termination if the unrealistic goals are not met by the adjusters. The claims department is currently a dead-end job unless you know someone from the top and you are not a minority. Upper management constantly provides "fake news" like compensation and spinning it. And yet, employees for the past few years have not received any pay increases. If one received a pay raise, that was only around 1% (keep in mind that other carriers are giving bonuses - don't expect bonuses at Kemper).