Kemper reviews

3.6

66% would recommend to a friend

(2,362 total reviews)

C. Thomas Evans, Jr.

43% approve of CEO

53% positive business outlook

Kemper has an employee rating of 3.6 out of 5 stars, based on 2,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kemper employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

2K reviews
2.0
May 4, 2019

Started well...

Recommend
CEO approval
Business Outlook

Pros

The fact that you are allowed to schedule claims as you see fit is a big pro. You are also allowed to use vendors to complete your inspections should your assignments be out of your immediate territory (80ish miles). The supervisor I worked for is fantastic and will go to bat for you when push comes to shove. Your word is golden. Field vs desk adjustments are really 50/50. This depends where you are located, obviously. The pay is beyond what the median salary is. Though commensurate with your experience, I've heard of level I adjusters making excess of $60k which, in my experience at least, is far greater than larger carriers. Lastly, management leaves you alone for the most part if you're completing your tasks in a timely fashion.

Cons

Training is lack luster. In comparison to other carriers, there is very little training. The software in place is great but the way we use it is absolutely abysmal. Everything you do is manual even with said software. You are the one uploading ALL documents into the claim file like dec pages for example. Carriers I have been with in the past already have this information. There is also the independent adjusting auditing as well as the mitigation review. Talk about impossible. Majority of your work is reviewing said files. We have this way of calculating mitigation costs using an excel sheet that is just unnecessary. We already have the guidelines and can simply have mitigation vendors adjust to our needs. This is needed in EVERY file obviously. My biggest gripe here is the lack of there being a "Kemper way" of adjusting claims. This goes back to the training. There is no CLEAR way of adjusting claims here and it causes massive work on your backend. CAT Duty: You are told deployment will be 2 weeks. And that is true but since there is no dedicated CAT team, you will be deployed often. If you have a family, this is not for you. Lastly, when you make a CORRECT coverage decision, it can be overturned when insureds complain enough. It not only makes it very awkward for you but you look like a fool in the eyes of the insured. Your workload will be near unbearable when you have backend work on all your claims. Don't get me wrong, there will be claims when you finish within a few days but most of your claims stay open for a long, long time.

1.0
Feb 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are ok. Location is good.

Cons

Horrible leadership in Dallas Call Center.

5.0
Jun 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Well run company. Company is growing and gaining policies. Development and future promotional opportunities. Leadership support is outstanding. Onboarding and training is focus and very organized. If you are looking for an insurance company that cares about it's employees, this is the place for you. Competitive salaries, pension and 401K match.

Cons

Does not have any bonuses for staff as other companies do connected to customers service goal.

Viewing 94 - 96 of 2,362 Reviews

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