Kemper reviews

I hate to focus on the bad, but here goes. This place can be great, but right now, it is not. Not enough staff to handle the amount of workload. And the volume is not crazy or anything, its more of the tedious, laborious, amount of administrative work. No bulk billing for vendors we use often, so get ready to issue payments to everybody. Uploading documents to a claim file one by one by one by one... You are usually so encumbered by all of the small things needed to get a file to completion, that you barely have time to write an estimate, review one of the, literally, thousands of policy forms and endorsements in order to make accurate coverage decisions, or return the multitude of phone calls you receive. Hey. You know that claim from 2015 that was reassigned to you in order to reissue an escheated check,? Yea, that goes against your time to first pay metric. Excuse me?! This isn't something that your front line folks need to handle. The systems we are currently using are nightmares, and there has not been a 2 week stretch where one or more has not had a bug or worse.

Everything is wrong with this company. They over work you, lie to you about pay increases they will tell you there is no money for raises but later you find out only “Certain Employees” were given pay increases mainly the employees who kiss up to management.