Kemper reviews

The upper management is extremely poor. They under pay employees and overwork them. High volume, unrealistic goals and objectives. The pay is well below competitors. They are a fear based leadership organization. They don't value the employees who do all the work for them. Upper management cashes in on bonuses off the results driven by the reps and the employees don't get anything. The only plus they use to have was being remote but now have a hybrid schedule of being in the office 4 days a week.

The objectives are impossible with the amount of incoming. Most carriers are expected to handle 50-75 claims. At Kemper, we are expected to 150+ each month. The idea of being able to handle this amount of claims with the same due diligence as 50 claims is ludicrous. You are expected to speak to all parties within 2 hours of receiving a new claim. However, you are negatively affected if the claim comes in after you have clocked out or comes in over the weekend. The objectives are impossible to attain as to date, not one person has met the "meets expectations". There is not a freeze on raises, it is just not attainable. We have people quitting every 6 months because the level of stress shouldered by the adjuster. The Cerritos office is not capable of housing everyone in the office. Prior to the remote/hybrid model, we had we are asked to park at private business and streets. Cars were ticketed or towed at the employees expense. At the beginning of the year, we have a hybrid model. Half of the units would come into the office Monday-Wednesday and the other group would come in Wed-Friday. We were afford 65 remote days and management requested actually go into the office 2x a week and use 1 remote day per week. It was wonderful because there was enough space. As of today, the new mandate is that we all go back to the office 5x a week. There is not enough desks. As you can see, Kemper is a chaotic place and makes policy as they go along with no thought process. Good luck to everyone who joins the company, ask for the highest salary because you will not see a raise.