Is KeyBank a good company to work for as a Account Manager?

Account Manager professionals working at KeyBank have rated their employer with 3.5 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Account Manager Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Account Manager interview questions at KeyBank .

Does KeyBank pay Account Manager employees well?

Account Manager professionals rate their compensation and benefits at KeyBank with 3.2 out of 5 stars based on 23 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Account Manager salaries at KeyBank.

How happy are Account Manager professionals working at KeyBank?

20% of Account Manager employees at KeyBank would recommend their employer to a friend. This rating has decreased by 57% in the past 12 months. Account Manager professionals have also rated KeyBank with a 4.0 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.3 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 197 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 178 reviews)); "Remote is flexible; work from home; relatively flexible" ((in 70 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "No training manuals or formalized training." ((in 78 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 76 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 29 reviews))

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KeyBank

KeyBank Account Manager reviews

3.5

20% would recommend to a friend

(23 total reviews)

Chris Gorman

81% approve of CEO

20% positive business outlook

Ratings by category

4.0

Work/Life balance

3.9

Diversity & inclusion

3.3

Culture & values

3.2

Compensation and benefits

2.8

Career opportunities

2.2

Senior management

Account Manager employees have rated KeyBank with 3.5 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Account Manager professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Account Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

23 reviews

4.0

Mar 27, 2023

Great People

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere and culture. Hybrid work environment, great people. Willingness to invest in you if you want to move within the company or change roles.

Cons

Relatively low pay compared to the competition. If you come from a tenured profession outside of the banking industry or debt servicing industry it will not help you in the slightest. You will start from the bottom up.

4.0

Aug 15, 2022

Great Culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

KeyBank has been known for a long time to have create culture, and at least within the walls of the office we work in, that is true. Great people, open to ideas, internal promotions, and open to teaching anyone about the ways of the business in servicing. Hybrid schedule, relaxed dress code.

Cons

Most, it not at all, of the roles within the servicing office could work remote full-time. We are in a hybrid work schedule with a lot of flexibility depending on the manager. I do believe that more flexibility should be given to employees on where and how they choose to work. Senior management and other upper management roles benefit from in-person because of the nature of the work they do. This is not the case for most of the employees, and should not be expected. Pay at Key is okay, not great. There are countless stories of employees leaving to go work for other servicing competitors and being paid $10's of thousands more.

3.0

Feb 15, 2022

Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Friendly managers that are supportive.

Cons

Might not get advancement that is expected.

Viewing 10 - 12 of 23 Reviews

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