KeyBank Customer Service Representative reviews

4.3

80% would recommend to a friend

(40 total reviews)
avatar

Chris Gorman

99% approve of CEO

99% positive business outlook

Customer Service Representative I employees have rated KeyBank with 4.3 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an excellent working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service Representative I professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

40 reviews
5.0
Aug 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great work/life balance. All the coaches really care about you and help guide you to where you want to be.

Cons

Really nothing bad to say!

3.0
Feb 20, 2025

Ok

Recommend
CEO approval
Business Outlook

Pros

Fun training and work from home.

Cons

Low pay, high expectations and little wiggle room.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 3,826 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.