Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,825 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 299 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 202 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 140 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 147 reviews)); "No training manuals or formalized training." ((in 77 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,515 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Oct 21, 2008

Key Bank is struggling through the credit crisis like most regional banks with real estate exposure are.

senior vice president and credit officer

Recommend

CEO approval

Business Outlook

Pros

Strong senior management team. Super regional bank located in wide geographic location in U.S. Committed to remaining independent.

Cons

Struggling with credit quality problems. Retail branch network not located in growth markets. HQ in low growth mid-west. Heavily reliant on commercial Real Estate Division to achieve profit plan. Key Bank has recently closed several commercial real estate production offices and shut down all of its home builder lending program. There have been a number of layoffs and more are possible. The bank's stock price has taken quite a hit.

4.0

Oct 8, 2008

Great history and great people that needs new leadership.

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Broad product base with a National footprint. Amazing benefits package with an unheard of time off plan. Employee cost of benefits out of pocket was more than fair. Good future minded HR products like contributing HSA accounts. Diverse employee base with a strong sense of community pride and return.

Cons

Position in the marketplace can't compete with the Mega-Banks but has to defend market share against them. Treading water prior to economy unwinding that could also do signifcant damage to base and devalue shareholders stake. Cautious on some fronts and negligent on others.

1.0

Oct 2, 2008

Poor company for IT careers.

Lead applications systems programmer

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits. Key has a great 401k matching, a cash balance pension, good selection of health coverage (including High Deductable Health Plans for HSAs), and generous PTO allocation.

Cons

Far too management heavy, more managers than people doing work. Senior management is completely out of touch with the work and issues faced by the people on the bottom. Projects are slammed in without proper time, resources, architecture. Developers are burned out by the heroic development style. Everything is driven by unreasonable and arbitrary deadlines, and very little is ever done right, if that causes a project to not be finished on time. This has massive snowballing impacts to future projects, production support personel, and in the end, customers.

Viewing 3499 - 3501 of 3,515 Reviews

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KeyBank

KeyBank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Key Bank is struggling through the credit crisis like most regional banks with real estate exposure are.

Great history and great people that needs new leadership.

Poor company for IT careers.

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