Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 299 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 202 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 140 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 147 reviews)); "No training manuals or formalized training." ((in 77 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,516 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Sep 13, 2011

Ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Information technology has a number of areas to work, more than most financial institutions in the greater Cleveland, OH area.

Cons

Constant threat of layoffs in IT.

3.0

Sep 10, 2011

Integrated but back office needs much help!

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Key Investment Services is a big component at Key Bank. The RSM are very easy to work with and for. There is a decent product mix with very little haircuts.

Cons

The back office support has a lot to be desired. You almost need to write the business and follow it up every step of the way. Once your done with your guarantee the payout needs major adjusting...it's way to low. Not unless you can survive on 30k plus a 15-21% payout after the 30% cut the bank takes? Maybe in OH that works but not in lower NY. Lets remember...this is a 4 year old company that sold it's business to UBS 4 years ago...There really isn't any book to make trails off of!

5.0

Aug 20, 2011

One of my best career opportunities I've encountered

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Great training, promotion opportunities. Great staff within the branch. Goals achievable and personal growth rewarding.

Cons

Management may at times may have too much of a micromanagement mentality with the stress of economy issues

Viewing 3499 - 3501 of 3,516 Reviews

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Jobs at KeyBank

Equity Research Associate – Oil & Gas

Credit Review Officer - Payments or Counterparty

Data Inventory Engineer

Associate, Equity Research - Healthcare

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Ok

Integrated but back office needs much help!

One of my best career opportunities I've encountered

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