Keypath Education reviews

3.0

48% would recommend to a friend

(437 total reviews)
avatar

Steve Fireng

73% approve of CEO

48% positive business outlook

Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

437 reviews
2.0
Apr 6, 2021

A Company That Should've Stayed a Mom 'n' Pop Shop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employee benefits and PTO policy are second to none at Keypath and unusually generous in this day and age. Those are a big part of the appeal. They also hire world-class talent -- many former colleagues remain good personal friends. It's just a shame that the company chews through them at such a high rate. When I started, Keypath was still a small- mid-sized company, but the business grew at a fantastic rate. Any organization that "corporatizes" is going to alienate some longer-term or older employees -- goes with the territory. I don't fault Keypath for that. Growth is good! But they have some huge problems in middle management that are stunting that growth and profitability process by focusing on the wrong things (see below).

Cons

Breathtaking incompetence in middle management. A fundamental misunderstanding of data analysis -- this is a company run by VCs in a board room who don't understand how the "sausage" is made, fine, but middle management should understand thoroughly what their teams are doing. And they don't. A company this size shouldn't be generating multiple Excel spreadsheets with the same data sliced 100 different ways to look "busy" -- there were much better solutions years ago. I spent the majority of my time grinding through the same numbers over and over again in useless reports vs. doing the work I was hired to do (which made the real numbers suffer as a result). Also a "Church of Scientology" culture. From what I'm hearing, employees are expected to work 12-13 hour days + weekends and somehow you're a failure as a human being if you can't hack that. No corporate job is worth that, especially for family people with kids at home during a pandemic. I had a former colleague ask me, without irony, "did your life end when you left Keypath?" Nope. No, it didn't.

avatar
Keypath Education Response
5y
Thank you for your comments and appreciate the honesty. I am very sorry your recent experience was not positive. I do care how everyone is treated and do expect/want employees to have work/life balance. We are a better company when people feel they can do both. Even though I hate even one person (or as you said others) to feel the push, push, push..... Growth is never an excuse. As you know I do talk to folks almost everyday across the company and receive positive comments, but I am not naïve to think we can't continue to improve. Thanks for the reminder..... I am always happy to speak, please email me at steve.fireng@keypathedu.com so I can get more details. I wish you all the best Steve
1.0
May 16, 2017

Melbourne Office Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing, really negative experience . So nothing positive to say

Cons

. Bad management . Unprofessional atmosphere . Backbiting and partiality to staff . Enrolment team gets treated like they're low level people, with no motivation for them . No awareness from higher management about what team leaders/managers are like. They've been getting away with having a really bad attitude with no intervention . very high turnover because the jobs are targeted to people who are of a higher calibre than they need to be for the student facing jobs. They need to employ people with a telesales and customer service background, as this is a call center - not an educator . No support from higher management; if you complain, it's made to be your fault as opposed to investigating further

avatar
Keypath Education Response
9y
Thanks for feedback. As you know we are working very hard to build a great culture. Also we have grown very quickly. And while not an excuse, it does cause some strain with us moving so quickly. The management team there is working very hard to add great people to support our growth. Comments like yours (even though negative), make me and my team work harder to support our employees. Thanks Steve
1.0
Jul 12, 2017
Recommend
CEO approval
Business Outlook

Pros

As the other reviewers say there are none unfortunately

Cons

Senior staff do not care about you. Staff here are extremely unhappy and want to leave. You'll see them searching on Seek for a new job in their downtime. The managers are all so fake and don't care about the people there. There hasn't been any changes and anything positive. I actually got diagnosed with depression in my time when I worked at Keypath! Yes it was that bad. It's sad they treat their staff so poorly and the job itself is rubbish. It's a call centre role all about meeting targets and making money and not about the quality students.

Viewing 277 - 279 of 437 Reviews

Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.