Ever since the reorg, it’s been a complete mess. Processes are ignored, the sales team is out of control- they’re told to sell without any regard to the best interest of the customer or current policies in place. We’re set up for failure, as we’re all overworked and burned out. There was no communication to current customers on new expectations, so we’re constantly clawing at an uphill battle to stay afloat. Upper management doesn’t provide assistance, as they’re just as lost and left to fend for themselves as the rest of us. CSMs account loads are well beyond the limit. It seems as if there was zero thought given to how these changes would affect us and no support when it hits the fan. What organization offers a promotion to internal employees who go above and beyond, but no pay increase with it?! No cost of living increase either. It’s insulting and unacceptable. We’re constantly being told how great numbers are, but we aren’t seeing any monetary benefit. The new pay scale for commissions is completely confusing and clearly done intentionally. I don't know one person who understands it and it certainly feels like the goal post has been moved to another dimension. Base pay is grossly below industry standard. A ton of UUT going on and it seems like no one cares, as nothing is changing to improve and streamline things when brought to management’s attention and submitting reports of it. This place was once amazing and exciting to be a part of, but sadly has become just another corporate org that exploits its employees.
