KnowBe4 reviews

3.5

61% would recommend to a friend

(373 total reviews)
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Bryan Palma

55% approve of CEO

56% positive business outlook

Reviews by job title

373 reviews

Reviews about "Compensation"

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2.0
Dec 31, 2024
Recommend
CEO approval
Business Outlook

Pros

-Industry leader and great product support

Cons

-Leadership micromanages and makes nonsensical demands -Commission structure is Terrible -Unattainable Quotas that increase exponentially every quarter

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KnowBe4 Response
1y
After a review, the 2025 quota system has gone back to a flat level like we had in 2023.
2.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Generous PTO Policy, respect from direct management, cool office. 8 weeks maternity and paternity leave paid (4 additional with FMLA). Pretty good benefits for the most part. With all the cons I am about to list, I am giving 2 stars because even though KnowBe4 has changed for the worse, I would still say that this is a better place to work than other employers I've had.

Cons

I've been at KB4 for 6 years and although change is expected, change has made things go downhill. Pay is not keeping up with inflation. I've been keeping up with the reviews on Glassdoor and the bonus structure changed from all sales (including renewals) to new sales, making the bonus much harder to obtain. KnowBe4 seems to think that because they have the option to give bonuses based on performance, that they don't have to pay a fair wage. When in reality, the bonuses we've actually gotten this year are significantly less than they have been the past. Now they are pushing people to come back into the office, which for many is not helpful at all when it comes to productivity. People in the office are loud, people stop and talk to you, it makes it harder to get things done on top of the long commute and losing a ton of time out of your personal life(since for many people, it is too expensive to live near the office - Pinellas county is extremely expensive). Stu has become very out of touch and boasts about his riches in the AMA's (even though in glassdoor review responses they say he "only answers questions he's asked", yeah ok lol). No more COLA adjustments (though yes there are small merit increases), and anyone who has earned stocks in the past, those stocks have ran out and now we are relying solely on our base pay (which is not enough). Since Vista acquired us, it is just not the level of "fun" it used to be. Scary to think what is around the corner with Egress further merging with us. This past year there have been layoffs but they do it in small chunks so just enough to lay low under the radar. As Stu said in one meeting, "first we need to define what a layoff is" and defined it as laying off 5-10 % of the company. But they did lay off people, just in small groups. CSM land is a hot mess with too many accounts to manage and now customers are not getting the level of service they should be getting. CSM is actually paying less of a base pay now as a starting pay than they did 6 years ago. I miss the old days

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KnowBe4 Response
1y
Hello Knowster. As the industry changes, KnowBe4 has to change as well. Our pay ranges are in line with industry averages, and our bonuses are similar in dollar amount this year as last year. This year, we also returned to a total revenue bonus system based on feedback.It is true that Stu only answers personal questions when asked in Ask Me Anything sessions. Our revenue operations team is working on implementing new software to help CSMs better manage their workloads. We are not paying a lower base pay for CSMs than we did 6 years ago. Our compensation is competitive for the Tampa market, as evidenced by the salary section on Glassdoor. We do not influence Glassdoor salary responses, and as of 1/17/25, it is showing the following: $95k median pay for CSM, Account Manager $96k, Regional Account Manager $154k.
2.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is great, but that's about it

Cons

Below industry average pay Cut PTO Forced Return to office policy and pushing away from hybrid Forced camera-on requirements

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KnowBe4 Response
1y
Hi Knowster. Our return to office policy is 3 days a week for those within 25 miles, there is no push away from hybrid. We made no changes to PTO. Our turnover rate improved by 4% in 2024. We have always wanted Knowsters to have their cameras on during meetings.
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