KnowBe4 reviews

3.5

60% would recommend to a friend

(373 total reviews)
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Bryan Palma

55% approve of CEO

56% positive business outlook

Reviews by job title

373 reviews

Reviews about "Compensation"

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5.0
Nov 15, 2024

A Great Company!

Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility Work-Life balance Competitive Pay Great Benefits (Open PTO, 401k matching, medical/dental/vision, monthly company bonuses, certification reimbursement, etc.) Positivity Amazing team members (I may be bias but I have the best team) Fun events Managers who believe in your abilities and push you to be even better (no micromanaging) Extreme Ownership

Cons

GTM launch was a little rough (Still getting out of the J-Curve)

1.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

It's an ever changing company (pro & con), so there's always something new to talk about with clients. Coworkers have "young" energy and are always down to earth. Flexible schedule no micromanagement (at least not on the teams I've been in)

Cons

base pay AND commission pay is too low. always a bunch of new policies, technology, and features being released but no incentive to really engage and learn with it. because we get paid too low, we don't care about these new things, nor are we excited about them. THE PAY IS TOO LOW- I can't stress that enough. Not the commission or "compenstion plan". not the "bonuses". THE BASE PAY. Due to new policies, the opportunity for CSMs/PSMs to make commission and to upsell is almost non-existent. We can only rely on base pay and it's so low right now, we can't pay our bills. There's also new policies for any type of adjustment you would like to get an opportunity to close won. For any type of discount, you must seek approvals now. this wastes a lot of unnecessary time. My team (partner success MSP Per Client team) gets not attention, recognition, and the company hardly knows we exist. IF YOU ARE NOT PART OF NEW SALES TEAM, THEY DO NOT CARE ABOUT YOU.

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KnowBe4 Response
1y
Hello Knowster. We have indeed significantly changed our go-to-market strategy in the past several months and there are additional business optimizations toward which we are working. We have talked about the J curve a lot with all the changes, and we are still working through the down part of that curve. Given the newness of everything, we ask that you be very open about sharing problems and successes with your management team. Our focus always has and always will be creating the best experience for our customers as well as our Knowsters - that has not changed. We have implemented recognizing each department’s wins multiple times a week during our company-wide Daily Briefings. We also spent countless hours doing market research to create the best compensation plans for each position, as they hold different responsibilities from other positions with similar titles in the industry. Our OTEs fall well within industry averages for the Clearwater Florida area. If you look at the Glassdoor salary tab you will see our median pay is well within industry standards of compensation for the Tampa area. $95k for CSMs If you need more clarity on the compensation plans, please reach out to the People Operations team.
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