KnowBe4 reviews

You can see that most of the recent high reviews are from employees who have been here within the last 6 months from the onboarding process. KnowBe4 has a wonderful training program for new hires to give them promise, after that things get a little fuzzy. I know the organization pushes us to make positive reviews, especially as a new hire from not only seeing a good onboarding program, but once you are “on the floor”, things are much different. It would be a great company to work for if they gave an annual pay raise for tenured employees, didn’t give false promises, and didn’t talk to Customer Success Managers pay in relation to the industry. If you are not an Enterprise Customer Success Manager, expect having a book of customers over 200 accounts, all of which will have 1-5 highly technical products you are expected to manage. It’s not the “industry norm” based on what they tell you and the pay on top of it proves it as well.

-Very low pay compared to like industries. During their GTM restructure, they let go a number of employees, and then offered over 10k less than what they were making, to come back. TT CSMs make 40k/year, SMB CSMs make 45k/year, MM is 48k/yr. SMB AM's make 52k/year. -low visibility on reporting -no clear expectations, the line is always moving -messy process' -leadership lacks training to be able to lead effectively. -no upward movement or advancement. -Egress reps that came over are elite and the rest of us are just the sorry people.