KnowBe4 reviews

3.5

61% would recommend to a friend

(1,485 total reviews)
avatar

Bryan Palma

56% approve of CEO

56% positive business outlook

KnowBe4 has an employee rating of 3.5 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

It's an ever changing company (pro & con), so there's always something new to talk about with clients. Coworkers have "young" energy and are always down to earth. Flexible schedule no micromanagement (at least not on the teams I've been in)

Cons

base pay AND commission pay is too low. always a bunch of new policies, technology, and features being released but no incentive to really engage and learn with it. because we get paid too low, we don't care about these new things, nor are we excited about them. THE PAY IS TOO LOW- I can't stress that enough. Not the commission or "compenstion plan". not the "bonuses". THE BASE PAY. Due to new policies, the opportunity for CSMs/PSMs to make commission and to upsell is almost non-existent. We can only rely on base pay and it's so low right now, we can't pay our bills. There's also new policies for any type of adjustment you would like to get an opportunity to close won. For any type of discount, you must seek approvals now. this wastes a lot of unnecessary time. My team (partner success MSP Per Client team) gets not attention, recognition, and the company hardly knows we exist. IF YOU ARE NOT PART OF NEW SALES TEAM, THEY DO NOT CARE ABOUT YOU.

avatar
KnowBe4 Response
1y
Hello Knowster. We have indeed significantly changed our go-to-market strategy in the past several months and there are additional business optimizations toward which we are working. We have talked about the J curve a lot with all the changes, and we are still working through the down part of that curve. Given the newness of everything, we ask that you be very open about sharing problems and successes with your management team. Our focus always has and always will be creating the best experience for our customers as well as our Knowsters - that has not changed. We have implemented recognizing each department’s wins multiple times a week during our company-wide Daily Briefings. We also spent countless hours doing market research to create the best compensation plans for each position, as they hold different responsibilities from other positions with similar titles in the industry. Our OTEs fall well within industry averages for the Clearwater Florida area. If you look at the Glassdoor salary tab you will see our median pay is well within industry standards of compensation for the Tampa area. $95k for CSMs If you need more clarity on the compensation plans, please reach out to the People Operations team.
1.0
Oct 12, 2024

A husk of what it once was

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice coworkers. Free snacks. Cool office view of the water.

Cons

Below industry pay. They'll respond saying they pay industry standard - they factually don't. Since the Vista acquisition it's gone downhill. We've lost so many good staff and replaced them with Vista yes men. The culture is gone. The bonuses are abysmal, not even hitting mid bonus level for end of quarter. There's going to be a mass exodus. At least Stu got his cyber truck.

avatar
KnowBe4 Response
1y
Hello Knowster. If you look at the salary tab on our Glassdoor page, you will see that our salary ranges are in line with the industry standards in Florida. As of 10/22/24, the salary tab for CSM shows we are paying between $76k-$118k with a median of $94k. That information is not us posting it but Glassdoor collecting it from people that have done reviews. Our bonus game has always varied month to month, so there has never been a guaranteed dollar amount to hit monthly. Turnover has decreased markedly this year, so we believe that shows more people like the direction we are headed than dislike it.
Viewing 238 - 240 of 1,485 Reviews

Glassdoor has 1,574 KnowBe4 reviews submitted anonymously by KnowBe4 employees. Read employee reviews and ratings on Glassdoor to decide if KnowBe4 is right for you.