KnowBe4 reviews

Hello Knowster. We have had countless compensation adjustments, including commission guarantees for CSMs, since the go-to-market restructure in April. While some roles were eliminated due to restructuring, we have not had significant layoffs. Workloads have been adjusted as responsibilities have shifted. As you are aware, new CSM leadership started in September and they are reviewing many of the processes and systems we have in place. We are also installing new client management software that will greatly increase the efficiency of each CSM by automating many tasks. Please submit an UUT report where you feel there is confusion on what needs to be handled by which team.