KnowBe4 reviews

brought in new management and changed every process ith no real guidelines

Another example of an investment firm destroying what was once a fun, great and inclusive culture. The benefits are subpar now and bonuses are scarcer than ever. There are many responses to other reviews stating that the bonus system hasn’t changed (it has twice this year alone) it was based originally on a break even system with new sales and renewals contributing to a company-wide bonus done in levels that would add to the grand total. The system was changed to “new sales only” contributing to the bonuses done in levels and are not added to the previous. For example if we hit 3 levels before we would hypothetically get $1000 ($250, $250, $500). Now if we hit 3 levels we get $450. Knowbe4 got rid of COLAs in favor of a merit base raise system that “most employees got in January”. The last COLA I received was 4%, not great. The “merit raise” I received in January was 0.02%. Much worse. When was originally hired I was told that the average salary was low and that the bonus system made up for that. It used to be very good and made up for my low salary and felt very rewarding. The salary hasn’t improved and in some cases people are making less yet the bonuses are considerably worse. The cost of living in Tampa Bay has come up considerably and the income for those that aren’t in a director role are too low to be sustainable.